Frequently Asked Questions


  1. What is TravelSIM?

    TravelSIM is a prepaid international SIM card that makes travel better. We provide great rates on data, calls and texts in more than 190 countries.

    But we also know that travel is about more than cost - it's about the experience. So we help make your experience easy, smart and safe.

    Should you need it, our Australian-based customer support is available around the clock. Our free smartphone app means you're always in control, with instant access to check your balance and recharge. Plus, our great value data packs provide extra savings while you travel.

    We've been helping travellers stay connected for more than 10 years, and we'd love to help you too.

  2. Will TravelSIM work in my phone or tablet?

    Yes, remaining connected with TravelSIM has never been simpler.  Before you travel, replace your SIM with a TravelSIM to use data, voice and SMS around the world. The SIM will work in any unlocked 3G phone or tablet.

  3. Can I use the internet?

    Yes, you can use data, calls and texts with your TravelSIM. Mobile data will enable you to browse the internet, check emails, access maps, catch up on social and so much more when you travel. 

    If your heading to Europe and want to use data, check out our great value European Data Packs that will save you a further 90% on our already low rates.

    To set up data on your device, GO HERE!




  4. What are the rates and coverage of TravelSIM?

    Visit our rates page to check out our rates and coverage map.

    European data packs are available, GO HERE to learn more. 


  5. Where else can I buy TravelSIM?

    If you'd rather pick up a TravelSIM in person, check out our retailer list to find a store closest to you.

  6. How do I activate my TravelSIM?

    To activate your TravelSIM, go HERE.

  7. Where do I find my TravelSIM number?

    Your TravelSIM number can be found >

    • In your account after selecting MY SIMS; to access your account go HERE.
    • After activation, the number will appear on the screen. It will also be emailed to you.


  8. Why use the TravelSIM App?

    • Manage your account from anywhere in the world

    • Easy recharge worldwide

    • Simplified international dialling

    • Access to help and support

    • Instantly check your balance

  9. How do I recharge my TravelSIM?

    Recharge using one of the options below.

    • Use our FREE TravelSIM app to recharge directly from your handset - the easiest option
    • Add credit via our website
    • Text RECHARGE' to +61 427 841 501, to automatically add $25 credit
    • Call or chat to our 24/7 Australian-based Customer Support Team on +61 2 8668 7500

    Don't forget to register your credit card details with us before you leave.


  10. Does my credit expire?

    TravelSIM credit is valid for six months from your last recharge.

    If you wish to save any unused credit, you can simply recharge $5 within six months and your credit will roll over for another six months.

    As a thank you for keeping your credit active, we will add another $5 complementary, therefore, your SIM balance will increase by $10.00.

    We'll remind you via email when your credit is due to expire. 

    If you choose not to refresh your credit, your SIM is active for a further six months and can be recharged at any time to keep it active.

    We'll remind you via email when your SIM is due to expire. 


    Please note: data packs are valid for 30 days from activation. This means they are valid 30 days from the first connection to an eligible network overseas. 

  11. How do I check my balance?

    To check your balance:

    • Use our FREE TravelSIM app - the easiest option
    • Dial *101# into the handset (like a phone call) and the balance will appear on the screen
    • Log into your account
    • SMS the word BALANCE to +61 427 841 501
    • Call or web chat to our 24/7 Australian-based Customer Support Team on +61 2 8668 7500
  12. How do I set up data for my TravelSIM?

    To set up data on your device, GO HERE.

  13. How do I call or text from my TravelSIM?

    Dial with the app:

    To call or text from the app, dial like you normally would and let the app take care of the rest.

    From your handset:

    To make calls or send texts from your keypad you will need to dial in full international format. 

    To contact a mobile number (e.g. 0427 841 501) dial:

    + 61 427 841 501


      country code

    mobile number without the leading zero




    To contact a landline (fixed) number (e.g. 02 8668 7500) dial:

    + 61 2 8668 7500


      country code

    area code without the leading zero

    landline number





  14. How do people call or text my TravelSIM number?


    Once your TravelSIM is activated, you will want to share the new number with friends and family.

    Your TravelSIM is an Australian number, so any friends or family can call you from Australia by dialing your number directly.

    For example: 0427 841 501

    Family and friends calling from outside of Australia, will need to add the Australian international code and drop the leading zero.

    For example: +61 427 841 501

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom